Lesson Learned based on the Appreciative Inquiry method

As part of the continuous improvement of our practices, it is key to take the time to assess our way of working during or at the end of our projects. The objectives are to build on what has worked well, and to initiate the implementation of more effective process or behaviors.

The Appreciative approach allows to consider in a different way Lesson learned or “problem solving” meetings by mobilizing employees, focusing on their successes, strengths and motivations rather than their difficulties and problems.

• A 5 steps process :

o Define : what is the focus of our inquiry

o Discover : the best of what is and what makes it that way by cross interviews

o Dream : what could be our common vision for the future

o Design: action plan to realize the vision based on best practices

o Deliver : on what will make the plan sustainable